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Quality in statistics
To become a top quality organisation and reach the performance excellence, new kinds of efforts are needed. Not only quality of each product, survey, process, but also better management of the staff and processes and better strategic planning system are essential, taking into account real needs of customers.Successful organisations realize that continuous improvement is pre-condition to stay in the business. Statistical organisations are no exception.Therefore, the Total Quality Management (TQM) principles have been introduced in many statistical
offices during the last decade. Together with modern tools for self-assessment (such as EFQM model) and for strategic planning (such as Balanced Scorecard) they enable the implementation and realization of necessary changes resulting in the end in better quality of all products and services of the national statistical service.
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